FAQ

• Help with Signing In
• Refund Policy
• Security & Privacy
• Payment Methods
• Shipping & Delivery
• Managing Your Account

Help with Signing In

How do I reset my password?

Click “Forgot Password” on the sign-in page and follow the email instructions.

Why can’t I log into my account?

Make sure your email and password are correct or try resetting your password.

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Refund Policy

What is your refund policy?

We offer refunds on eligible items within 30 days of purchase.

How do I request a refund?

Contact our support team or use the return request form on your account page.

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Security & Privacy

Is my personal information secure?

Yes, we use encryption and strict protocols to protect your data.

How can I update my privacy settings?

Go to your account settings and navigate to the privacy section.

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Payment Methods

What payment methods do you accept?

We accept major credit cards, debit cards, and select digital wallets.

Why was my payment declined?

Check your card details or contact your bank for more information.

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Shipping & Delivery

How long does shipping take?

Delivery times range from 3–7 business days depending on your location.

How do I track my order?

Log into your account and visit the “Orders” section to view tracking info.

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Managing Your Account

How do I update my account information?

Go to your account settings to change your name, email, or password.

How can I delete my account?

Contact customer support to request account closure.